Light a Lantern Terms & Conditions
Welcome to the Light a Lantern website! Light a Lantern is the trading name of Tickle Me Ltd and is registered in England and Wales, No. 06383795, offices in 3 Picketts Road, Felixstowe, Suffolk IP11 7JT.
In using our website and placing an order through our site you:
- warrant that you are legally capable of entering into binding contracts and you are at least 18 years old and;
- you have read and agreed to the following terms and conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing Light a Lantern website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Tickle Me Ltd (trading as Light a Lantern). “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Light a Lantern website is committed to protecting your privacy. We will only use the information we collect about you in accordance with the Data Protection Act 1998. Authorised employees within the Light a Lantern company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Light a Lantern will automatically add you to our mailing list to receive details of special offers and new ranges. If you don’t wish to be included in these emails please let us know and we will remove you from our recipient list.
Tickle Me Ltd trading as Light a Lantern is registered under the Data Protection Act 1998 and as such, any information concerning the Customer and their respective Customer Records may be passed to third parties. However, Customer records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the proviso that we are given reasonable notice of such a request.
Light a Lantern will not sell, share, or rent your personal information to any third party.
3. Exclusions and Limitations
The information on the Light a Lantern web site is provided on an “as is” basis. To the fullest extent permitted by law, Light a Lantern:
1.1 excludes all representations and warranties relating to Light a Lantern website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
2.1 excludes all liability for damages arising out of or in connection with your use of Light a Lantern website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Light a Lantern does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
4. Payment and Making a Purchase
All major Credit/Debit Cards, PayPal and Moneybookers are all acceptable methods of payment. To make a purchase on Light a Lantern website you are required to complete a simple checkout process and will be requested to make a payment at the end of it before the goods can be dispatched to you. You will be guided through the checkout and asked to input your personal data to complete the transaction. Upon placing your order, we will send you an order confirmation email that will advise you that we have received your order request. It’s at this point that we accept your order and the contract is formed. Light a Lantern reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
5. Import Duties and VAT
Tickle Me Ltd trading as Light a Lantern is registered for UK VAT. You will be charged VAT on your purchase. Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once the shipment reaches your country. As Light a Lantern has no control over these charges and cannot predict what they may be. Additional charges for customs clearance must be borne by the customer.
Light a Lantern aims to process all orders within 24-hours from receiving the order. Orders placed before 11am would normally be dispatched on the same day unless there is a problem or query with the order, which we will advise the customer about immediately. Standard UK orders will be posted using a tracked 48-hour delivery method. Express Next Day delivery option is available for orders placed before 11am. Standard EU orders take 3-5 working days. Standard International non-EU orders may take up to 5-9 working days. Read full details on our postage charges
7. Returns, Refunds and Exchanges
Customer satisfaction is top priority for Light a Lantern. We endeavour to supply only the best quality products, however, our “no quibbles” guarantee means that if you are not entirely happy with our goods you can return them to us within 7 days for a replacement or a full refund. Goods must be received in original unused condition and packaging with all components intact. Please ensure that you include full order details otherwise your refund may be delayed.
All products returned to Light a Lantern will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty/ damaged or incorrect goods (see below).
8. Address for Returns
BTB Mailflight (c/o Tickle Me Ltd)
Response and Fulfilment Centre
2b Viking Industrial Estate
9. Faulty, Damaged or Incorrect Goods
All Light a Lantern products are individually checked before posting. However, in the unlikely event of an item being faulty, damaged or incorrect then please contact Light a Lantern by email within 7 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
If you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs associated in returning it to us (please enclose a copy of your postage receipt when you return the item, so that we know how much to refund you for your postage). Please send your parcel by Royal Mail 2nd class recorded delivery service. Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.
10. Log Files
Light a Lantern website uses IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
12. Links to Light a Lantern website
You may not create a link to any page of Light a Lantern website without our prior written consent. If you do create a link to a page of Light a Lantern website you do so at your own risk and the exclusions and limitations set out above will apply to your use of Light a Lantern website by linking to it.
13. Links from Light a Lantern website
We do not monitor or review the content of other party’s websites which are linked to from Light a Lantern website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
14. Copyright Notice
Copyright and other relevant intellectual property rights exists on all text and images relating to the full content of Light a Lantern website. Light a Lantern logo is a registered trademark in the United Kingdom and other countries.
15. Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
The laws of England and Wales govern these terms and conditions. By accessing Light a Lantern website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
17. Notification of Changes
These terms and conditions form part of the Agreement between the Customer and Tickle Me Ltd trading as Light a Lantern. Your accessing of Light a Lantern website and/or buying our products indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.