We aim to process all our orders as quickly as possible. Orders placed before 11am are dispatched on the same day and orders placed after 11am, over the weekend or on a bank holiday will be dispatched the next working day.

 

Deliveries to UK Mainland Only

Royal Mail (2-5 days) – £2.95

Only available for small orders (typical value under £5.00)

Standard Delivery (2-3 days) – £4.95

Order by 11am and your order will be delivered within 2-3 working days

Express Next Day Delivery – £7.95

Order by 11am and your order will be delivered between 9am and 6pm the following working day

Express Pre-12pm Next Day Delivery – £12.95

Order by 11am and your order will be delivered by 12pm the following working day

Express Pre-10am Next Day Delivery – £19.95

Order by 11am and your order will be delivered by 10am the following working day

 

Deliveries to Isles, Highlands & Northern Ireland

Royal Mail (2-5 days) – £3.95

Only available for small orders (typical value under £5.00)

Standard Delivery (2-3 days) – £9.95

Order by 11am and your order will be delivered within 2-3 working days

Express Next Day Delivery – £26.95

Order by 11am and your order will be delivered between 9am and 6pm the following working day

NOTE: Orders placed after 11am Friday, over the weekend or on a bank holiday will be dispatched the next working day.

 

Deliveries to Europe

Delivery charges to Europe will be calculated at the end of the check-out process based on the actual weight of the order. Approximate delivery charges for orders weighing less than 30 kilograms are listed below:

 

Zone	Country	Approx Price	Approx Delivery Time
Zone 1	Germany & France	£9.95	3-4 Days
Zone 2	Belgium, Ireland, Luxembourg, Netherlands & Channel Islands	£14.95	3-5 Days
Zone 3	Austria, Italy, Portugal & Spain	£19.95	3-5 Days
Zone 4	Denmark, Finland, Sweden	£25.95	3-5 Days
Zone 5	Andorra, Bulgaria, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland, Croatia, Turkey	£29.95	5-6 Days
Zone 6	Rest of the world*	Please contact us to obtain a quote	2-7 Days

* Deliveries to the countries that are not mentioned in the above table will be by DHL Express courier and the delivery cost will be carefully calculated based on the weight of your order. Due to such variation in price for individual destinations we are unable to provide an estimated cost of delivery. To obtain a quote for delivery to a specific country that is not on the list please contact us.

 

Customer satisfaction is top priority for Light a Lantern! We endeavour to supply only the best quality party products, however our “no quibbles” guarantee means that if you are not entirely happy with your order you can return it to us within 15 days for a replacement or a full refund.

 

If you wish to return our party products please contact Light a Lantern by email, quoting your order number, your name and address, details of the product and the reason for the return. Once your return has been authorised by us please pack it thoroughly and post to the following address:

 

BTB Mailflight (c/o Tickle Me Ltd)

Response and Fulfilment Centre

2b Viking Industrial Estate

Hudson Road

Bedford

MK41 0QB

 

Light a Lantern will not cover the return postage of unwanted products, however if you are returning the product that is faulty, damaged or has been incorrectly sent please read “Faulty, Damaged or Incorrect Goods” section below.

 

Returned goods must be received in the original, unused condition and packaging with all components intact. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. Please allow an extra 2-3 days for the money to reach your account. A refund will be made in the same form of payment that was used to make the initial purchase.

 

Faulty, Damaged or Incorrect Goods

All Light a Lantern products are individually checked before posting, however, in the unlikely event of an item being faulty, damaged or incorrect then please contact Light a Lantern by email within seven days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

 

If you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs associated in returning it to us (please enclose a copy of your postage receipt when you return the item, so that we know how much to refund you for your postage). Please send your parcel by Royal Mail 2nd class recorded delivery service. Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.